Onboarding Hub
Your home for everything SF Podcast Studio.
Studio Sessions
A Message From Our Founder:
💬 Team Communications
All communications will happen in our shared Slack channel! Feel free to ask about anything.
Wanna sync up or share a new idea for a project?
📍 Arrival Details & Hosting Guide
🚙 Parking suggestions
🖥️ Riverside Links for Call-in Sessions
📄 Instructions for sending us your Teleprompter or printed content!
Forgot An Add-On For Your Upcoming Session?
Send us a message in our shared Slack channel, and we’ll update your upcoming booking with your selected Add-Ons!
👤 Your Client Portal
📅 View, reschedule, or cancel your upcoming Recording Sessions.
📂 Download your Uncut Files (within 3 business days).
🎬 Book your next Recording Session.
⬆ Upload your Branding Elements that you’d like us to include in your video edits.
🎞️ Leave Edit Comments on your latest video edit revision.
📞 Get Connected
With the right team member by scheduling a call for:
👨💻 Video Editing
Our Post-Production Workflow:
All within your Client Portal.
1 — 📂 Uncut Files available for download within 3 business days.
Available for 2 weeks, after which we charge an Archival Retrieval Fee.
2 — 🎞️ Pro Episode Edit 1 viewable within 1 week.
3 — 📝 Leave Your Edit Comments:
Once you’ve finished commenting for the Revision Round, please notify us via Slack, and we'll begin those edits!
Pro Episode: 3 revision rounds
All Clips Packs: 2 revision rounds
4 — 💬 Receive Slack notifications for a new revision to view or a final delivery to download!
‼️ Important Policies
Uncut Files Two-Week Download Period
If you request to download your uncut files after the Uncut Files Two-Week Download Period, we will charge an Archival Retrieval Fee. One month after delivery, we cannot guarantee that we will still have your session on file.
Post-Production Services & Revision Policy
Submission Protocol: All video editing revision requests must be submitted exclusively through the Client's account via the Client Portal. Revision requests sent through email, private Slack channels, or text messages do not qualify as formal editing requests and will not be incorporated into edits.
Included Revision Allowances:
Pro Episodes: Includes up to three (3) rounds of edit revisions.
Packs of Clips: Includes up to two (2) rounds of edit revisions.
Graphic Design Assets: Includes up to three (3) rounds of edit revisions.
Custom Intro/Outro Videos: Includes up to three (3) rounds of edit revisions.
Excess Revision Fees: If the Client exceeds the allotted number of revision rounds, a fee of $49.00 per extra revision will be assessed for each additional request on any Pro Episode or Pack of Clips.
Automatic Approval & Project Closure: Deliverables are provided for review via the Client Portal. If NEOCLASSIQ receives no timestamped edit comments through the Client Portal—and no written notice requesting a deadline extension via email or private Slack channel—within ten (10) calendar days of initial asset delivery, the deliverables will automatically be deemed final, fully approved, and accepted by the Client. At that time, the project will be marked closed, final assets will be delivered, and NEOCLASSIQ and its subcontractors will have no further revision obligations.
48-Hour Non-Cancellation or Rescheduling Period:
Cancellations and reschedulings for any reason, including sickness or rescheduling of the Client's guest(s), are subject to our 48-Hour Non-Cancellation or Rescheduling Period.
Sessions may be rescheduled or canceled up to 48 hours before the session start time within your Client Portal.
If a session is canceled before 48 hours of the session start time, the corresponding amount of session credits will be transferred to your Client Portal Account.
If the session is canceled or rescheduled within the 48-hour non-cancellation period, the full contract balance will be retained by NEOCLASSIQ, with no refund or payment due to the Client, given the high probability that NEOCLASSIQ will not be able to book that date again.
Post-Booking Add-Ons & Invoicing
Any additional services, equipment upgrades, extra deliverables, or post-production add-ons requested by the Client after the initial booking confirmation will be added to the session record and invoiced separately.
All invoices issued for post-booking add-ons are due strictly on the date specified on the invoice. Unpaid balances for add-on services are fully subject to the terms, grace periods, delayed payment charges, and service/deliverable withholding rights outlined in our Delayed Payment Fees policy.